Director, UX Research

April 1

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Smartsheet

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Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000 employees

Founded 2005

☁️ SaaS

⚡ Productivity

🤝 B2B

📋 Description

• Smartsheet is a tech company empowering teams to manage projects and automate workflows. • Hiring a Director of UX Research to uncover customer insights for strategic product decisions. • Lead a high-performing UX research team on Enterprise work management capabilities.

🎯 Requirements

• 10+ years of UX research experience on digital products, including 5+ years in leadership roles • Proven track record of delivering research that drives measurable business outcomes • Expertise in quantitative and qualitative methods paired with the ability to make judgment calls when needed • Exceptional written and verbal communication skills; ability to influence and facilitate discussion at all levels • Demonstrated success building and scaling research programs, processes, and platforms • Experience with B2B products that support business productivity, project management, or processes. • Passion for mentoring, fostering inclusive team cultures, and driving cross-organizational alignment

🏖️ Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)