productivity β’ collaboration β’ achievement β’ innovation β’ effectiveness
1001 - 5000
September 19
πΊπΈ United States β Remote
π΅ $182.5k - $238.8k / year
β° Full Time
π Senior
π Customer Success
π½ H1B Visa Sponsor
productivity β’ collaboration β’ achievement β’ innovation β’ effectiveness
1001 - 5000
β’ Provide strategic leadership for digital engagement strategy and execution β’ Manage a team of Customer Success Directors and Senior Managers β’ Collaborate with Smartsheet leaders across various departments β’ Lead technology and process development for digital strategy β’ Measure and prove impact of product changes on customer renewals
β’ Bachelor's degree in business or equivalent discipline; MBA preferred β’ Experience leading teams to effectively land and expand a platform; Use case/solution development experience strong experience in the enterprise working with Global 2000, Fortune 500 and Fortune 50 customers β’ 15+ years experience of management experience in Customer Success, Account Management, Professional Services, or related disciplines for a global B2B tech, SaaS or enterprise software business β’ 15+ years experience driving teams, process and system roll-outs resulting in adoption. Success in helping organizations get the most value from Salesforce & Gainsight deployments β’ 15+ years experience as a people manager; successful leadership track record that includes leading and scaling globally dispersed customer-facing teams - experience at high-growth companies or scaling revenue is preferred β’ 10+ years of successfully leading a Customer Success organization or sales organization within the landscape of Services, Success & Sales team counterparts β’ Smartsheet product knowledge - Smartsheet certification is a plus β’ Additive customer facing executive leadership skills/experience, with the ability to pattern match across accounts to build cohorts and networks in an account/territory and as back-pressure to inform GTM β’ Excellent collaborative leadership, business development, communication (verbal, written and presentation) and interpersonal skills with an aptitude for building strong relationships and culture across all levels within enterprise organizations; influential individuals, managers, S-level, and C-suite β’ Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans β’ Experience with change management and business optimization improvement initiatives β’ Experience driving both low-touch and high-touch customer engagement activities to success, including management of customer issues and escalations β’ Demonstrated ability to design and implement processes β’ Proven ability to succeed in a fast-paced, dynamic and high growth technology environment β’ Required to travel based on customer and business needs likely up to 20% β’ Legal eligibility to work in the U.S on an ongoing basis
β’ HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees β’ Equity - Restricted Stock Units (RSUs) for eligible roles β’ Lucrative Employee Stock Purchase Program (15% discount) β’ 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) β’ Monthly stipend to support your work and productivity β’ Flexible Time Away Program, plus Incidental Sick Leave β’ US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans β’ US employees receive 12 paid holidays per year β’ Up to 24 weeks of Parental Leave β’ Personal paid Volunteer Day to support our community β’ Opportunities for professional growth and development including access to Udemy online courses β’ Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account β’ Teleworking options from any registered location in the U.S. (role specific)
Apply NowSeptember 19
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π‘ Mid-level
π Senior
π Customer Success
π½ H1B Visa Sponsor
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π Customer Success
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π Customer Success
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