Smith.ai
Smith. ai is a company that specializes in providing virtual receptionist and AI-driven customer engagement services. Their offerings include human-first answering services, AI-driven voice assistants, outreach campaigns for sales and support, and AI-powered web chat solutions. Smith. ai integrates with various systems to offer seamless customer interaction solutions across industries such as law firms, medical and wellness services, and marketing agencies. Their services are designed to increase lead conversion rates and enhance customer experiences by combining the efficiency of AI with the warmth of human interaction. Smith. ai is trusted by over 3,000 businesses to manage customer interactions and support business growth.
virtual receptionists • call answering • lead qualification • lead intake • CRM integration
Senior Data Analyst
March 5
Smith.ai
Smith. ai is a company that specializes in providing virtual receptionist and AI-driven customer engagement services. Their offerings include human-first answering services, AI-driven voice assistants, outreach campaigns for sales and support, and AI-powered web chat solutions. Smith. ai integrates with various systems to offer seamless customer interaction solutions across industries such as law firms, medical and wellness services, and marketing agencies. Their services are designed to increase lead conversion rates and enhance customer experiences by combining the efficiency of AI with the warmth of human interaction. Smith. ai is trusted by over 3,000 businesses to manage customer interactions and support business growth.
virtual receptionists • call answering • lead qualification • lead intake • CRM integration
📋 Description
• As our Senior Data Analyst, you will be the driving force behind our data infrastructure and insights. • You'll partner with engineering to ensure clean, reliable data pipelines, gather requirements from business stakeholders, and make dashboards and reports available in user-friendly formats. • Your primary focus will be bringing visibility to our AI Receptionist product funnel, signups, revenue, and churn, as well as financial and customer data across all product lines. • This is a high-impact role reporting to our data leadership with the opportunity to build our data foundation from the ground up.
🎯 Requirements
• Strong analytical mindset with exceptional problem-solving abilities • Data integration expertise – ability to stitch together data from multiple sources to generate insights • Technical foundation with experience building data infrastructure from scratch • Statistical analysis skills and ability to translate complex findings into actionable insights • Experience with data pipelines and ELT processes • 4-7 years experience in data analysis at early-stage or scaling-stage startups • Prioritization skills to manage competing demands and identify highest-impact metrics • Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI, Grafana) • Advanced SQL skills with demonstrated experience writing complex queries • Detail-oriented with strong quality control practices in data management • Excellent communication skills to explain technical concepts to non-technical stakeholders • Self-motivated with demonstrated ability to work autonomously on greenfield projects • Nice to Have • Experience integrating business tools as data sources (Salesforce, GA, GTM, Mailchimp, Meta Ads) • Experience implementing BI tools (e.g., Looker, Tableau) from scratch • Experience with tying marketing and user acquisition data to behavioral events • Experience working with product-led growth funnels and customer journey analytics
🏖️ Benefits
• equity • competitive benefits package • medical • dental • vision • life insurance • 401k • unlimited FTO
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