Customer Success Specialist

6 days ago

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Snapsheet Inc

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Claims • Customer Experience • Insurance • P&C • Claim Payments

501 - 1000

Description

• As a remote Customer Success Specialist, you help make the claims process simple. • Actively listen to customers and provide empathy during high-stress situations. • Connect with customers from home and manage a high volume of calls. • Utilize CRM technology for documentation and customer interactions. • Maintain positive service interactions while managing expectations and information.

Requirements

• Previous experience in a customer service environment • Excellent communication (written & verbal) and time-management abilities • Highly driven and competitive in nature • Desire to work in a startup environment, with proactive mindset and minimal supervision • Experience with CRM software (e.g. Salesforce) major plus • Experience with a call center and/or general insurance knowledge a plus • Exceptional attention to detail • Well organized and strong work ethic • Outgoing, personable and fun • Proven track record of adaptability in a fast-paced environment

Benefits

• 4% 401k match program • Medical, dental and vision insurance through Blue Cross Blue Shield • 80 hours PTO that accrues year over year • 40 hours of sick time off • Remote work and flexible scheduling • Monthly internet reimbursement • Employee Assistance Program: offers 6 visits with trained counselors per life incident • Yearly in-person events including our annual Summit and Roadshows • Computer and equipment provided • Snapsheet SWAG and mailers