Director - Auto Total Loss

September 27

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Snapsheet Inc

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Claims • Customer Experience • Insurance • P&C • Claim Payments

501 - 1000

Description

• As a Director in Auto Total Loss, you will oversee the day-to-day operations and success of our “Total Loss” team. • Understanding our business objectives and department goals, you make recommendations to set us up for success in the short and long term. • You use your experience in collaboration to manage vendor partnerships and work with our Account Management team to build out strategy and products needed to grow business. • Working with our Learning and Development team, you determine the content and training needs for new workflows, products, and vehicle type cross training. • You are a performance and coaching fanatic, managing efficiency and quality of your team while driving improved performance for the organization. • Being well versed in metrics, you leverage data to analyze the success of your decision making and report back outcomes. • You will be responsible for: • Manage the success of the Total Loss team, ultimately driving individual and organizational success • Recommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual total loss claims • Build, implement, and manage both manual and automated workflows to increase operational efficiency • Use data to articulate current and future planning and report on successes and opportunities • Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling for the total loss team as well as services such as repair management and field appraisals • Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance.

Requirements

• Minimum of 8 years of Total Loss or repair experience with at least 4 years of management experience • Proven track record of leading high-performing teams • Extensive knowledge of insurance principles and how they apply to appraisal decisions • Thorough understanding of vehicle repair, parts costs, total loss classification, and fraud detection practices • Working experience in one or more estimating platforms: Mitchell, CCC, Adjustwrite, or Duncan • Ability to work in a fast-paced, production-based, and results-driven environment • Desire to thrive in a remote environment ripe with opportunity to advance • Data driven - ability to use data to identify problems and potential solutions and consistently report back

Benefits

• Work from home • Competitive compensation • Growth and advancement opportunities with promotion opportunities quarterly • Unlimited Paid Time Off Policy • 4% match on our 401K • Medical, dental, and vision coverage