Senior Technical Program Manager - Support Systems

February 12

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

🦅 H1B Visa Sponsor

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Snowflake

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Snowflake is a cloud-based data-warehousing company that provides an innovative platform for data storage, processing, and analytics. It enables organizations to handle large volumes of data efficiently, facilitating insights and business intelligence. Snowflake's architecture supports various data workloads, making it a versatile solution for enterprises looking to leverage their data for strategic decision-making.

Data Warehousing • Cloud • Analytics • Data Lake • Marketing Analytics

5001 - 10000 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

📋 Description

• Build the future of the AI Data Cloud. Join the Snowflake team. • Snowflake Support is committed to high-quality resolutions to help deliver data-driven business insights and results. • We form partnerships with customers by listening, learning, and building connections. • Snowflake’s Customer Experience Engineering Team is expanding! We are looking for Technical Program Managers. • Your role will be to design and deliver scalable support systems using the ServiceNow platform.

🎯 Requirements

• B.S. or M.S degree in CS, MIS, or equivalent discipline • 3+ years of experience with ServiceNow • 3+ years of experience with Salesforce or other CRMs • 2+ years of experience with IT Service Management (ITSM), Configuration Management Database (CMDB), and working in ITIL based platforms • 4+ years in product and program management in the technology industry-leading technology programs • System specific Certifications: ServiceNow SysAdmin (experience guiding in ITSM/ITL implementations); Salesforce (administrator) • Project Management Certifications: PMP, ITIL, ITSM • Expertise in Incident, Problem, Change, Escalation, and Major Incident Management • ServiceNow PPM, Agile, Waterfall, and Hybrid Project Management experience • Experience managing integration development with ServiceNow and other platforms. • Experience providing reports to Executive leadership and business stakeholders • Demonstrated ability to adapt to new technologies and learn quickly • Excellent verbal and written communication skills, including establishing relationships, and collaborating with subject matter experts, managers, and leaders to help deliver business results • Excellent team player skills and the ability to work with virtual and global cross-functional teams • Ability to manage multiple projects and tasks, prioritize competing deadlines, and work effectively under pressure in a dynamic environment • Strong understanding of the software development lifecycle process • Strong analytical and problem-solving abilities