Snowplow
Snowplow is a global leader in customer data infrastructure (CDI) for AI, specializing in enabling organizations to own and unlock the value of their customer behavioral data. The company provides tools for collecting high-quality data across digital platforms, enriching and validating data for downstream applications, and delivering AI-ready data to cloud platforms for real-time usage. Snowplow helps businesses deploy digital analytics, enhance marketing strategies, and improve customer experiences by offering out-of-the-box data models and applications. Its platform supports integrations with major data destinations like Snowflake, Databricks, and Google BigQuery, and focuses on data governance and privacy compliance. Snowplow is dedicated to transforming customer insights into actionable intelligence for AI-driven marketing, digital products, and fraud mitigation.
Web analytics • Data warehousing • Web and event analytics • Data pipeline and algorithm design and execution • Hadoop
Customer Support Engineer
February 18
Snowplow
Snowplow is a global leader in customer data infrastructure (CDI) for AI, specializing in enabling organizations to own and unlock the value of their customer behavioral data. The company provides tools for collecting high-quality data across digital platforms, enriching and validating data for downstream applications, and delivering AI-ready data to cloud platforms for real-time usage. Snowplow helps businesses deploy digital analytics, enhance marketing strategies, and improve customer experiences by offering out-of-the-box data models and applications. Its platform supports integrations with major data destinations like Snowflake, Databricks, and Google BigQuery, and focuses on data governance and privacy compliance. Snowplow is dedicated to transforming customer insights into actionable intelligence for AI-driven marketing, digital products, and fraud mitigation.
Web analytics • Data warehousing • Web and event analytics • Data pipeline and algorithm design and execution • Hadoop
📋 Description
• Customer Support Engineer • Western Australia - Remote • About Snowplow • Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. • The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection. • Following our $40 million Series B funding led by global venture capital firm NEA, we are seeking creative and innovative individuals to help us shape the future of Snowplow. • The Opportunity: Our product range is expanding rapidly. We now orchestrate and monitor Snowplow event pipelines across 250 customer-owned AWS, GCP, and Azure sub-accounts. • Our Customer Support team is highly technical, data-savvy and data-driven. A Support Engineer at Snowplow has the opportunity to work with a huge range of technologies • This is a demanding and varied role, which will keep you on your toes! • This is a fully remote role, but we are specifically looking to hire in Western Australia (Perth). • This is 24x7 support. • If this sounds like you, please get in touch. We know that some of you might be reading this and thinking you need to be 100% qualified to even apply. • What We Offer You in Return:
🎯 Requirements
• Someone who loves to solve problems. All day. Every day. • Someone who can talk to customers. Even more, you can help customers with complex technical issues, but with buckets of empathy. • Someone with an analytical mind, who is absolutely unfazed by problems they don’t understand. • You’re calm in a crisis. • You’re flexible. You cut through the noise and spot the priorities. • You’re passionate about programming. • Web development and web apps weave their magic for you. • You’re technically tenacious. • You’re comfortable and clued-in on cloud technologies like AWS and GCP. • You’re dedicated to data. • You’re fascinated by the evolving data industry, from real-time events to the power of AI and analytics. • You’re qualified. • You might have a technology or data-related degree, or top marks from a coding boot camp. • You’re going to be a great communicator. • You’re keen to understand and help customers succeed with our product. • You see technical support as a place to sharpen your skills and build a career.
🏖️ Benefits
• A competitive package, including share options • Flexible working • A generous holiday allowance no matter where you are in the world • MacBook and home office equipment allowance • Enhanced maternity, paternity, shared parental and adoption leave
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