Social Discovery Group
Software Developement • Highload projects • Game Mechanics • Streams • Front-End Development
1001 - 5000
Customer Success Manager
4 days ago
Social Discovery Group
Software Developement • Highload projects • Game Mechanics • Streams • Front-End Development
1001 - 5000
Description
• Handling incoming user requests • Ensuring a high level of customer support • Manage escalations of complex cases • Collecting and sharing user feedback • Contributing to the creation of a knowledge base • Maintaining reporting on key support metrics
Requirements
• Experience with ticketing systems (e.g., Zendesk, Freshdesk) • Experience working with databases • Knowledge of SLA processes and customer support metrics • Basic technical knowledge • Excellent Russian and English proficiency • Ability to analyze data and provide reports
Benefits
• REMOTE OPPORTUNITY to work full time • Vacation 28 calendar days per year • 7 wellness days per year • Bonuses up to $5000 for recommending successful applicants • Full payment for professional training • Corporate discount for English lessons • Health benefits • Workplace organization • Internal gamified gratitude system
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