Team Lead - Customer Success, High Touch

3 days ago

Apply Now

Receive Emails with Similar Jobs

Sophos

WebsiteLinkedInAll Job Openings

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

📋 Description

• Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. • The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. • Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. • In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. • Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. • Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other everyday and state-sponsored cybercrimes. • The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). • Sophos is headquartered in Oxford, U.K.

🎯 Requirements

• Independent judgment to identify, address, and help resolve systemic problems. • Experience training team members on processes and procedures. • Desire to share skills and knowledge with others, fostering productive internal and external working relationships. • Exposure to a multitude of customer escalation scenarios, including disgruntled customers, feature development requests, and critical service-related issues • At least 3+ years of leadership experience in a Customer Success role is required. With previous experience as a Customer Success Manager (CSM) with a background in cybersecurity are also strongly preferred. • Good understanding of security product lines (firewalls, antivirus, endpoint/server detection and response, SIEM, etc.) • Strong presentation and communication skills, verbal and written • Project management skills, with proven results working as a reliable advisor to drive business value for customers • Passion for driving customer engagement and team performance • Flexibility for travel (if needed) • Open to attend to regional meetings at different times as needed by the business when applicable.W

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing