Activations & Customer Success Specialist

September 6

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SplitMetrics

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An ecosystem of products and services that enable mobile-first companies globally to build and scale mobile business

App Store Optimization • A/B Testing • Screenshots and Icon Testing • Video Testing • App Store Product Page Optimization

51 - 200

Description

• Identify potential accounts and reach out to new free users. • Guide users through the initial setup and onboarding process. • Ensure users connect their Apple Search Ads accounts and start using the platform effectively. • Work closely with the Product team to drive positive product changes and increase product adoption. • Work closely with the Marketing and Support team to prepare and/or conduct training sessions and webinars to educate users on the features and benefits of the SplitMetrics Acquire platform. • Provide basic Apple Search Ads recommendations and best practices. • Regularly communicate with users to drive product activity and engagement. • Identify opportunities for upselling users to paid plans, as well as within SplitMetrics ecosystem. • Work closely with the sales team to transition users to higher plans seamlessly. • Offer basic support and troubleshooting for Apple Search Ads campaign management. • Collaborate with the support team to resolve user issues promptly, improve Help Center materials, etc. • Gather user feedback and share insights with the product and development teams to improve the platform. • Track and analyze user activity, engagement, and spend. • Provide regular reports on user performance and potential growth opportunities. • Set and meet KPIs and OKRs related to user activation, engagement, and revenue growth.

Requirements

• 1-3 years of proven experience in customer success, preferably in the SaaS or mobile advertising industry. • Experience with Apple Search Ads or mobile app marketing is a significant plus. • Strong communication and interpersonal skills. • Ability to educate and engage users effectively. • Sales acumen with a focus on upselling and revenue growth. • Problem-solving skills and ability to offer practical solutions. • Analytical mindset to track and report on performance metrics. • Native or advanced English, other languages are a plus. • Customer-focused with a passion for helping users succeed. • Self-motivated and able to work independently. • Adaptable and able to thrive in a fast-paced, evolving environment. • Collaborative team player.

Benefits

• Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation. • Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. • Top online/offline conferences and mobile industry events. Internal courses for continuous professional development. • Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. • Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback. • Flexible working schedule for a better work-life balance. Remote-first working environment. • Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.