EAP Management Consultant

5 days ago

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Spring Health

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Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Description

• Provide management consultation that enhances employee wellbeing and workplace effectiveness • Coordinate critical incident response requests • Deliver virtual critical incident response requests • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees • Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment) • Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

Requirements

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required) • SAP qualified preferred • CEAP certification preferred • Supervisory experience and/or experience working with management and human resource professionals preferred • Crisis management and SUD experience • Familiarity with basic terminology and concepts used in employee assistance/human services programs • EAP experience • Experience delivering and coordinating critical incident response required • Experience working with diverse populations (bilingual preferred) • Knowledge of healthcare settings and community resources • Tech and computer savvy: very comfortable adopting new technologies and platforms, and efficient in tech-related tasks • Excellent written and verbal communication skills • Able to go above and beyond and to multi-task and context switch

Benefits

• competitive total rewards package including stock options • benefits • incentive pay for eligible roles