Senior Clinical Manager

March 19

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Spring Health

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Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• The Senior Clinical Manager, SpringWorks will lead and inspire a high-performing team of clinicians, empowering them to deliver exceptional workplace mental health services that make a meaningful impact on employees and organizations. • They will report to the Senior Clinical Director of SpringWorks. • Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong SpringWorks customer dedicated program health. • Develop strong relationships with customer success partners and other internal stakeholders. • Demonstrate strong data fluency and use insights to drive strategic impact and results. • Serve as a clinical SME, collaborating with leadership and implementation teams to customize and optimize customer programs and processes. • Lead and manage large scale clinical programs. • Monitor quality of service delivery for dedicated clinical services. • Address escalations and concerns in partnership with leadership and stakeholders. • Identify and facilitate clinician training to support high quality service delivery. • Oversee SOP development, review, and approval. • Communicate strategic updates to leadership and contributors as needed. • Foster a connected community of clinical managers and front line clinicians and encourage best practice sharing. • Contribute to clinical policies, productivity benchmarks, and operational models. • Identify and support process improvement initiatives. • Other duties as assigned.

🎯 Requirements

• 5+ years experience in EAP • 3+ years leadership experience • Proven track record of building and delivering strategic programs, and evolving those programs over time with minimal direction • Excitement about working in a rapidly changing organization • High sense of urgency and results focus combined with a service orientation • Quick and effective communication across async channels (Slack, email, etc.) and in-person interactions. • Naturally relentless in breaking barriers to get things done with speed and quality • Outstanding ability to read the tone and sentiment of our culture and adapt accordingly • Ability to speak and write in a way that is concise, commanding, and inspiring • Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy • Active independent license (ex. LCSW, LMFT, PsyD, LCPC, etc) • Willingness to travel up to 5%