6 days ago
🦌 Connecticut – Remote
🌽 Illinois – Remote
+2 more states
💵 $83k - $138k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
🦅 H1B Visa Sponsor
• Negotiate all facets of renewal contracts using sound business judgment • Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from Sprinklr • Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure • Identify areas of license expansion and potential renewal risk weekly • Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions • Monitor customer health metrics to proactively identify and communicate risks • Work cross functionally to develop risk mitigation strategies and drive appropriate actions • Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC / Clari systems • Engage customers in conversations around renewal readiness, timing and general customer needs • Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realization • Adhere to and execute on Renewals Management priorities, expectations and programs • Create, present, and negotiate renewal proposal(s) and options throughout post sales process • Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form • Forecast accurately utilizing Renewal & Forecast Guidelines • Partner with our Sales and Customer Success organization to review customer value achievement & product adoption.
• Bachelor's Degree from an accredited college or equivalent work experience • 5+ years demonstrated success in a Renewal Account Management customer facing, quota carrying role • Advanced proficiency or expert level with contract renewal processes, sales negotiations and renewals forecasting • Deep knowledge and expertise with SaaS sales & services models focused on enterprise software • Ability to perform under pressure & within a fast-paced, hyper growth culture • Team player mindset with a track record of building positive relationships with peers and cross-functional partners • Excellent customer management skills; including sales, account management, and customer service • Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency • Demonstrated strong work ethic and consistent quota achievement • Proactive approach with strong attention to detail, time management and organization • Excellent written and verbal communication skills • Growth mindset who always keeps our customers’ success at the core
• Comprehensive health plans • Leading well-being programs • Financial protection for employees and their families • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage
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🦅 H1B Visa Sponsor