Solutions Consultant

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Sprinklr

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Social Media Management • Customer Experience Management • Enterprise Cloud Computing

1001 - 5000

Description

• Partner with sales to drive revenue for Sprinklr • Act as a key member of the account team, working with prospects and customers • Conduct discovery on customer’s current and future states • Design solutions to address business challenges • Lead presales activities, including presentations and technical workshops • Collaborate with the ecosystem to demonstrate customer requirements • Provide detailed handoffs to Customer Success • Document observations to influence product capabilities • Maintain up to date product certifications • Participate in account and SC team meetings • Create reusable collateral and mentor others • Willingness for up to 40% travel, largely within the US

Requirements

• Experience in a presales role, preferably with a CCaaS based company managing large enterprise customers • Clear communicator who can command engagements with Executives, IT, and business leads/practitioners • Thought leader who has engaged in publishing whitepapers, speaking at industry events, blogging, etc. • Creative thinker who can envision how customers can enhance their Customer Experiences • Methodical and meticulous approach to preparation and execution • Experience with cloud contact center technologies

Benefits

• Comprehensive health plans • Well-being programs • Financial protection for you and your family • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage