Senior Customer Success Manager

May 8

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Sprinto

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Sprinto helps SaaS companies become info-sec compliant, unblock sales deals, and pass security reviews easily

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Description

• Be the face of Sprinto for the customer – regular interaction to ensure key product updates are shared proactively and the customer is successful in their journey with Sprinto. • Own Pod level OKRs - track progress and ensure planned activities meet the desired outcomes. • Customer Onboarding: Onboard clients onto the Sprinto platform and give them a top-notch customer experience • Customer Advocacy – Our customers love Sprinto and share their love via G2 reviews, Case Studies, Video testimonials, etc. • Customer Retention and Upsell – Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio • Mentor new team members and help them meet their goals.

Requirements

• 5-8 years of experience in a B2B SaaS product company • excellent written and verbal communication skills – most of your time would be spent in interacting with customers • good understanding of cloud technology - words like S3 bucket, DB encryption, Virtual Private Cloud are not alien to you • enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy • systematic and methodical - you make commitments and meet them consistently • strong prioritization skills and ability to work with multiple customers across the globe • first-principle thinker and quick in identifying process improvements

Benefits

• Remote First Policy • 5 Days Working With FLEXI Hours • Group Medical Insurance (Parents, Spouse, Children) • Group Accident Cover • Group Term Life Insurance • Company Sponsored Device • Education Reimbursement Policy