Renewal Manager - Managed Renewals

March 19

Apply Now

Receive Emails with Similar Jobs

Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

Sprout Social, Inc. is a powerful social media management platform designed to transform marketing strategies and enhance customer engagement for businesses. It offers an all-in-one solution that includes tools for publishing and planning of social content, analytics for performance insights, and features aimed at influencer marketing and employee advocacy. Trusted by over 30,000 brands, Sprout Social leverages AI and automation to streamline workflows and deliver real business value across organizations.

Social Media Management • Facebook • Twitter • Instagram • LinkedIn

1001 - 5000 employees

Founded 2010

🤝 B2B

🌍 Social Impact

📱 Media

📋 Description

• Sprout Social is looking to hire a Renewal Manager, Managed Renewals to the Sales & Success team. • Joining the Sales and Success team is an opportunity to accelerate your career. • You get to work alongside some of the sharpest minds in the industry and with big brands. • Become a Sprout Social and Social Media expert to confidently speak to ever-changing trends. • Successfully execute renewals for Sprout Social’s customers. • Partner with the Manager of Customer Success, Renewals to define key success metrics. • Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. • Document activities in Salesforce, prepare and maintain accurate reports and forecasts.

🎯 Requirements

• 2+ years of experience in sales, customer success or business services with a strong emphasis on customer retention • Proven experience managing complex enterprise-level accounts • Documented success contributing to shared portfolio retention and growth goals • SaaS/Software/Technology experience • Excellent communication, writing skills, and a passion for customer experience • Experience with Salesforce.com or similar CRM

🏖️ Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. • Growing corporate social responsibility program that is driven by the involvement and passion of our team members • Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting