Customer Support Associate (Remote)

August 22

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Squarespace

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A future where everyone can be an entrepreneur.

online publishing • web design • cms • developer tools

1001 - 5000

Description

• At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. • Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. • Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. • You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.

Requirements

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us. • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support). • Currently live in New South Wales Australia • Expertise with written communication and the ability to spot spelling and grammar errors. • Proficiency with decoding conversations, identifying the cause, and aligning on end goals. • Capability of prioritizing competing requests. • Familiarity with the Squarespace platform. • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits

• Fertility and adoption benefits • Headspace mindfulness app subscription • Flexible paid time off • All statutory leaves, as required • Equity plan for all employees • Education reimbursements • 6 Global Employee Resource Groups (ERGs)