Manager - Payment Operations & Risk

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Squarespace

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online publishing • web design • cms • developer tools

1001 - 5000

Description

• The Squarespace Payments Operations & Risk team is growing. • We’re looking for a manager that has a background in fraud/risk in either Payments, Merchant Risk, FinTech, online marketplaces, or similar digital businesses. • You will lead a team of analysts and work with Product, Engineering, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent and high risk behavior is identified and reduced on the platform. • You will report to the Director of Payment Operations & Risk and have the option of working from our New York City headquarters (hybrid) or remotely (within the U.S.). • Partner with Payments & Risk leadership to contribute to the development of a risk department which may include things like process or product improvements, documentation, and the development of standardized procedures. • Help in the design and development of a internal and external risk tools, manage risk rules to identify balance of fraud mitigation and user experience. • Manage and develop a new team of Risk Analysts. • Investigate/resolve escalated cases of account suspensions. • Conduct merchant risk assessments and transaction level reviews. • Make decisions to approve/reject/escalate users for further information. • Partner with Customer Operations & Legal teams to resolve escalated client issues. • Identify fraud rings and patterns of abuse. • Investigate/resolve payment related issues or exceptions.

Requirements

• 7+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses • 3+ years of experience managing, coaching, and leading a dispersed fraud/risk team of 5 or more • You’ve previously built, or have been heavily involved in the building of, a risk operations program • Knowledge of payment processing, underwriting, financial statements, and embedded Payments products • You have experience working with fraud and risk tools like Sift, Kount, Accertify, etc. and feel comfortable learning and exploring new software to improve our service • You have experience using data to back up assumptions and make recommendations • You’re collaborative and know how to connect the dots between teams and manage cross-functional initiatives • Ability to assess merchant risk outside of fraud (credit, reputational, legal, etc,) • Familiar with merchant risk concepts such as: card cashing, collusion, no intent to ship, etc.

Benefits

• A choice between medical plans with an option for 100% covered premiums • Health Savings Account with Squarespace funding • Fertility and adoption benefits • Supplemental Insurance plans • Headspace mindfulness app subscription • Global Employee Assistance Program (available January 2025) • Retirement benefits with employer match • Flexible paid time off • 20 weeks for parental leave and up to 12 weeks to care for an ill family member • $100 per month remote Stipend • Access to supplemental insurance plans for additional coverage • Education reimbursement • Employee donation match to community organizations • 6 Global Employee Resource Groups (ERGs)