Senior Registrar Operations Manager
October 1
Description
• Squarespace Domains helps customers establish credible online presence with memorable web addresses. • As Senior Registrar Operations Manager, ensure operational excellence, regulatory compliance, and security. • Lead efforts to review and resolve complex customer inquiries related to domain registration, transfers, and disputes. • Act as the expert on UDRP cases, TLD registry compliance cases, and collaborate with internal and external legal teams. • Monitor and address compliance efforts with internal legal teams and external compliance partners. • Partner on domain abuse monitoring and mitigation efforts. • Develop security protocols in collaboration with the security team. • Streamline and improve operational aspects of the domain registrar business. • Manage end-to-end lifecycle of domain operations, including finance-related workstreams and contractual changes. • Collaborate closely with product managers and engineering teams.
Requirements
• 6+ years of experience in domain industry, customer support, and compliance. • Expertise in domain abuse monitoring and mitigation, with a focus on security and trust. • Expertise in ICANN regulations, UDRP, GDPR, DNS and abuse complaint management. • Proven track record in implementing and managing compliance frameworks and operational processes in the domain industry. • Strong operational management skills with experience overseeing contracts and compliance workstreams with TLD registries. • Strong communication and leadership skills, with experience working successfully with cross-functional teams.
Benefits
• A choice between medical plans with an option for 100% covered premiums • Fertility and adoption benefits • Access to supplemental insurance plans for additional coverage • Headspace mindfulness app subscription • Retirement benefits with employer match • Flexible paid time off • 12 to 20 weeks of paid family leave • Equity plan for all employees • Pretax commuter benefit • Education reimbursement • Employee donation match to community organizations • 6 Global Employee Resource Groups (ERGs) • Dog-friendly workplace • Free lunch and snacks • Private rooftop
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