Client Support Specialist

February 12

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Strategic Solutions Group (SSG)

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Strategic Solutions Group (SSG) is a company that specializes in modernizing public health workflows through the digitization and automation of essential public health tasks. Their software solutions are tailored to fit public health administration needs, addressing urgent priorities such as pandemic response, infection control, and immunization information systems. Utilizing a robust case management platform, SSG enhances the capacity of public health organizations by streamlining processes and improving efficiency. With more than two decades of experience and a commitment to supporting public sector organizations, SSG is dedicated to enhancing services delivered to communities while ensuring a zero failure rate in their implementations.

IT Consulting • Systems Analysis and Implementation • IT Design and Development • Project Management and Implementation • Requirements Definition

51 - 200 employees

Founded 2003

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

📋 Description

• Full-time remote role focused on supporting state clients and individual users. • Provide initial support to end users and contribute towards Production Support goals. • Assist clients through problem-solving and escalate complex issues appropriately. • Train users on application functionality in group and webinar formats. • Maintain regular follow-ups with clients until issues are resolved. • Document initial queries and subsequent actions taken.

🎯 Requirements

• Fluency in Spanish. • 2+ years help desk or healthcare billing experience, preferably in public health or public sector. • Independent work ability and adaptability to changing priorities. • Successful background check passing. • Clear documentation production and excel data display. • Professional written, oral communication, and presentation skills. • Strong customer service and phone etiquette. • Collaborative problem-solving approach. • Multi-tasking capability. • Integrity, professionalism, and confidentiality. • Flexibility to work alone or in teams while adapting to change.

🏖️ Benefits

• Flexible time off for vacations, wellness needs, etc. • Paid time off for bereavement and jury duty. • Extensive healthcare benefits packages (medical, dental, vision, FSA plans). • 100% coverage of basic life insurance plan, AD&D, short and long-term disability. • 401(k) matching up to 3.5%. • Company-issued laptop and workspace tools. • $500 stipend for workspace needs. • Employee program for retail and experience discounts.