Production and Quality Operations Manager

October 25

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Stanford Health Care

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Neuroscience • Oncology • Cardiovascular • Orthopaedics • Transplant

10,000+

Description

• Manage a team of specialists that will gather, refine and package data to distribute to PBO Managers, Sr. Manager and Director, as it relates to Productivity and Quality measures and recommendations. • Work directly with the Managers to identify areas for growth within their team and work with them and HR on any staff-related performance issues. • Understand operational workflows and capable of analyzing automation potential, whilst leading work autonomously. • Provide leadership for large strategic and cross-functional workflow initiatives by defining existing processes, and recommended solutions to streamline operations, engaging stakeholders and managing timelines and deliverables. • Develop best practices within Patient Financial Services for how to operationalize new workflows with a focus on scale and automation. • Gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results. • Provide this data to Managers and work directly with them to make determinations about work balance, operational improvements, and provide training and communication as needed. • Pinpoint areas of delays and interruptions that cause loss of productivity. • Implement systems and programs to automate tasks and processes. • Build positive working relationships across Revenue Cycle; engage effectively with staff, management and senior leadership in project work. • Guide the Professional Billing Office leadership in identifying program initiatives in alignment with PBO’s strategic objections. • Work closely with Managers to set priorities for team or unit to ensure task completion, coordination of work activities with other departments; monitor daily productivity metrics. • Develop process standard work and documentation; coordinate with Training team to formalize and keep up to date. • Perform detailed analysis of revenue cycle performance to identify trends, patterns and root causes. • Deliver summary findings of analysis for department leadership review, including presentations of monthly project updates. • Utilize a strong understanding of Revenue Cycle applications, operational workflows, and regulatory policies to assist in analytic evaluations. • Provide analytics for and support special projects as needed.

Requirements

• Ability to analyze and develop solutions to complex problems. • Ability to analyze information, reach valid conclusions, and make sound recommendations. • Ability to apply judgement and informed decisions. • Ability to plan, organize, develop tactical plans and set priorities. • Ability to solve technical and non-technical problems. • Ability to communicate effectively in written and verbal formats including summarizing data, presenting results. • Ability to work effectively with individuals at all levels of the organization, including cross-functional teams. • Knowledge of billing procedures and third-party payer claims processing requirements. • Knowledge of information system and software relating to accounts receivables management and billing. • Knowledge of local, state and federal regulatory requirement related to the functional area. • Knowledge of analytical research procedures and methods. • Knowledge of Microsoft Office software, including strong knowledge or expertise of Excel. • Expertise in using large amounts of data for form conclusions and make recommendations. • Ability to summarize complex data in a clear and concise way for the Senior Management team.