Lead Customer Success Manager - Enterprise

October 22

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Product School

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product management • product marketing management • b2b marketing • hardware • sales

2 - 10

Description

• A critical part of the success of the Enterprise Client Success team, you’ll be responsible for helping retain and grow enterprise accounts through high-touch engagement delivery, planning and partnership. • The ideal candidate is super organized, a very effective communicator and obsessed with customer satisfaction; they come with a strong sense of end-to-end ownership, able to balance quality with urgency and are highly accountable. • Be the face of Product School: Deliver a world class client experience by delivering white-glove support - including clear and timely communication, effective planning, tracking and management of all delivery logistics. • Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience. • Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers. • Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support.

Requirements

• You have 5+ years of experience in enterprise account management, senior customer success, strategic partnerships and/or professional training support. • You are an effective and concise communicator with strong listening & communication skills. • You have a bias for action; you can effectively triage and think on your feet to problem solve. • You have great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say ‘no’. • You are organized with outstanding project and task management skills. • You have a strong attention to detail & critical thinking/strategic thinking. • You are a team player. • You are fluent in English, both written and oral (Required).

Benefits

• Remote First - our team works remotely across multiple countries and time zones • Medical, Dental, and Vision Coverage in the US - support for additional coverage is available in Spain • Company Team Offsites and Coworking - we believe that remote-first doesn’t mean remote-only • Free Product School Course Offerings - we offer a range of courses and certifications worth $15,000 that we readily encourage our employees to explore • Monthly Internet Reimbursement - we support our team, wherever they’re working from • Parental leave