Operations Supervisor

18 hours ago

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State Collection Service, Inc.

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Healthcare Bad Debt Collections • Healthcare Early Out Self Pay Collections

501 - 1000

Description

• The GREAT STATE TEAM is seeking an Operations Supervisor, 3rd Party to join our fast-growing team! • As a 3rd Party Operations Supervisor you would lead, train, and supervise associates to ensure maximum performance, growth, efficiency, and profit for clients and State Collection Service, Inc. • Work closely with the Senior Operations Supervisor, 3rd Party communicating recordable trends and results. • Track performance and recommend procedural and departmental changes for improvements. • Completes special projects or other work duties as assigned. • Participates in the resolution of client issues and nonconformities as needed.

Requirements

• 2+ years’ experience acting as Team Lead or Supervisor in a Call Center or Customer Service function • Knowledge/experience of collections, medical terminology, patient billing, healthcare insurance and/or healthcare administration • Previous experience overseeing others • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding • Ability to enter and update data on company and client systems in an accurate, timely manner • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills • Articulate written and verbal communication skills • Focus upon customer service and deliverables • Significant attention to detail

Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match, and HSA/Flexible spending accounts • Paid time off starting at 90 days and annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided