Client Success Manager - Europe

3 days ago

Apply Now

Receive Emails with Similar Jobs

Stayntouch

WebsiteLinkedInAll Job Openings

Hotel Property Management Sytem

51 - 200 employees

☁️ SaaS

Description

•Support the entire post-sale lifecycle with a portfolio of customers within your region. •Be highly knowledgeable about the Stayntouch product suite and how solutions can contribute to customer’s success. •Engage on a strategic level with accounts to identify region or property-level successes and challenges. •Proactively communicate with customers to ensure they are on track to derive maximum value from our partnership and reach their success metrics. •Work with our customers to develop goals and success metrics throughout their lifecycle. •Drive adoption and customer success by walking customers through their set-up process and adoption phases, including conducting demos and being an available resource for product expertise. •Monitor customer usage and performance, and proactively engage customers to maximize the same. •Liaise internally on a customer's behalf across departments including: sales, product development, customer support, implementations and marketing. •Actively contribute to departmental and company goals including client retention. •Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales. •Produce or contribute to client deliverables such as communications plans, SOP’s, strategic account plans. •Coordinate Executive Business Reviews (EBRs) with individual properties for goal alignment and feedback. •Support Global Account Managers with EBR data. •Identify and suggest possible product enhancements based on usability and feedback received from customers. •Document, route and track feature requests, and provide client with progress updates. •Inform customers about new products and product features. •Update the CRM systems with appropriate information including Account contacts, and conversations. •Manage day-to-day processes of the customer lifecycle, keeping parties (internal and external) consistently up-to-date on developments. •Assist with the iteration of the customer lifecycle as well as customer milestones and health assessments.

Requirements

•Bachelor degree and above or equivalent work experience. •3+ years of customer facing and/or hospitality experience. •Professional working proficiency in English. •Strong project management skills and experience, ability to multitask. •High motivation and with a powerful desire to succeed. •A real passion for hospitality, travel and technology. •Self-driven, able to work independently. •Professional working proficiency in Dutch and/or French and German Hospitality experience. •Remote work experience. •Understanding of the hotel technology industry; POS, PMS and CRS application experience.