Customer Success Engineer

April 8

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Stedi

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Stedi is an API-first clearinghouse that facilitates the automation of healthcare transactions, such as real-time eligibility checks and claims processing. The platform offers modern, developer-friendly JSON-based APIs, enabling fast integration and interaction with over 7,000 payers, thus supporting a broad payer network. Stedi is designed with reliability in mind, featuring multi-region, highly-available APIs with automatic failover for increased uptime. The company prioritizes security, with HIPAA and SOC 2 compliance, role-based access, and multi-factor authentication. Stedi provides robust support, including hands-on engineering assistance and dedicated communication channels, ensuring fast onboarding and efficient transaction management for health tech companies.

EDI and SaaS

51 - 200 employees

⚕️ Healthcare Insurance

🔌 API

💳 Fintech

📋 Description

• Support new customers from proof-of-concept through production to ensure they have everything they need to process production claims and eligibility checks as quickly as possible. • Collaborate with customers via dedicated Slack channels. • Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks. • Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation. • Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption. • Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention. • Capitalize on your RCM expertise to uplevel your peers across sales, solutions engineering, and customer success.

🎯 Requirements

• You have subject matter expertise in revenue cycle management: You understand the full cycle of how healthcare technology companies run eligibility checks, submit claims, and process claim statuses and ERAs. • You are exceptional at staying on top of many open threads simultaneously. • You have deep customer empathy. You can quickly understand a customer’s needs while also having the ability to get into the weeds on technical areas of a product to ensure they’re getting the most value. • You have a product mindset. You go beyond helping customers with the task at hand. • You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. • You have experience in customer facing roles; ideally within customer success, technical support, or adjacent roles. • You move fast. We move fast as an organization. Our median response time to customers during business hours is 3.4 minutes.