Customer Success Engineer

March 29

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Kneat Solutions

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Kneat Solutions is a company that specializes in providing cutting-edge e-validation software designed to streamline and digitize validation processes across various industries, with a particular focus on the life sciences sector. Their software solutions are used globally by over 65,000 users, including 8 of the world's top 10 life sciences companies, to replace paper-based systems and ensure compliance with Good Manufacturing Practice. Kneat's platform supports a range of validation types including computer system validation, equipment validation, and process validation, helping industries achieve digital transformation and significant cost savings. Their technology has been notably utilized by Takeda, a leading biopharmaceutical company, to enhance efficiency and traceability in validation processes.

pharmaceutical software • paperless validation • quality control software • Paperless Validation • Validation Lifecycle Management System

201 - 500 employees

☁️ SaaS

📋 Compliance

🧬 Biotechnology

📋 Description

• Assist customers with their expansions and technical items that stopping expansions. • Transfer information from customers to product team for feature development. • Ensure Kneat’s customers get maximum value from Kneat’s products. • Provide pre and post-sale support to global sales team and potential customers. • Conduct customer and partner training on use and configuration of the Kneat system. • Identify areas of business process improvement to enhance the Kneat product. • Work closely with the sales team on account strategy. • Ensure the success of customer pilots through effective process mapping and training. • Support all relevant Kneat departments to assist with design and introduction of product enhancements.

🎯 Requirements

• Degree in relevant discipline, (Engineering or Science) • Relevant experience in the Life Sciences Industry. • Strong stakeholder/customer management skills • An understanding of project management and processes such as Validation (including computer system Validation), Manufacturing and Quality management • Excellent communication skills, both verbal and written • Strong organisational, time management and problem solving skills • Must have a positive nature, can-do attitude and be a team player • Customer orientated and capable of acting on own initiative • Ability to speak/write in a second language is an asset

🏖️ Benefits

• A fantastic culture, team, energy, and a high-growth successful company • Competitive salary and benefits • Flexible work arrangements • Health benefits • Training & professional development