Technical Implementation Specialist

March 26

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+5 more states

🌵 Arizona – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $65k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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brightfin

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brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.

201 - 500 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

📋 Description

• The implementation role is critical to successfully onboarding a new client and vital to client adoption of the brightfin process. • The implementation specialist will be expected to coordinate and prioritize project tasks, maintain project plans, and communicate statuses to clients throughout the lifecycle of each customer’s on-boarding case. • This role requires the candidate to be confident in their communication skill sets and be able to rapidly learn how to use the web portal and then present the product to clients. • Analyzing details, an autonomous work ethic, and self-direction are all measures of successful proficiency in this role. • Provide support in program configuration and technical requirement documentation. • Participate in discovery calls to collect and analyze detailed technical requirements alongside the Technical Implementation Manager. • Analyze requirements to ensure they logically align with customers’ requests. • Perform configurations of the brightfin applications. • Develop Test Plans, Test Scripts and execute tests prior to client UAT (User Acceptance Testing). • Align with Professional Service and Product teams on program solution requirements. • Conduct internal solution acceptance tests. • Collaborate with Technical Implementation Leads to identify, create, and facilitate process design changes through business and systems process analysis. • Work closely with developers to implement requirements, verify them during the QA (Quality Assurance) phase, and deliver to the client.

🎯 Requirements

• Bachelor's Degree in an appropriate field of study (Technical) or equivalent work experience. • Mixed experience as a QA/TBA (Quality Assurance/Technical Business Analyst) is mandatory. • Knowledge and experience with Software Development Life Cycle (SDLC) models and Agile methodologies highly valued. • Experience with ServiceNow is a plus. • Strong analytical and problem-solving skills. • Proficient in Excel, capable of manipulating data effectively. • Team player, motivated to develop and solve complex tasks. • Positive attitude and professional demeanor in all interactions. • Committed to continuous learning and professional development. • Effective written and verbal communication skills. • Ability to quickly adapt to change in a fast-paced work environment.

🏖️ Benefits

• Comprehensive health, dental and vision benefits package. • Paid time off. • Strong belief in work-life balance and taking time for yourself. • 401K with employer match.