Kentik
Kentik is a network observability company that provides a comprehensive platform for optimizing cloud costs, performance, and security. Their solutions enable users to visualize all cloud and network traffic, monitor network performance, troubleshoot issues quickly, and ensure secure cloud migrations. Kentik helps organizations reduce cloud spend and mitigate DDoS attacks, while offering tools for network AI and hybrid cloud observability. The platform seamlessly integrates with existing tools, making it an essential resource for any team managing large networks.
network analytics • NetFlow • AIOps • network automation • network visibility
Customer Success Engineer - Enterprise
3 days ago
🇺🇸 United States – Remote
💵 $144k - $164k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
🦅 H1B Visa Sponsor
Kentik
Kentik is a network observability company that provides a comprehensive platform for optimizing cloud costs, performance, and security. Their solutions enable users to visualize all cloud and network traffic, monitor network performance, troubleshoot issues quickly, and ensure secure cloud migrations. Kentik helps organizations reduce cloud spend and mitigate DDoS attacks, while offering tools for network AI and hybrid cloud observability. The platform seamlessly integrates with existing tools, making it an essential resource for any team managing large networks.
network analytics • NetFlow • AIOps • network automation • network visibility
📋 Description
• Kentik is the network observability company, providing expert level technical advice and assistance to customers. • Customer Success Engineers work directly with customers to troubleshoot and resolve technical issues and identify bugs.
🎯 Requirements
• Candidate located in Central Time Zone • A “customer obsessed” mindset • Strong written and verbal communication skills: must be able to articulate complex technical ideas concisely and effectively • Experience with popular network vendor CLIs: Cisco, Juniper • Strong experience with TCP/IP and Internet Routing Protocols (IPv4/v6, BGP, MPLS, OSPF, HTTP/3 QUIC, DNS, etc.) • Experience with CDN architectures (OTT, Anycast, GSLB) • Strong experience with network monitoring suites (Netflow, Jflow, Sflow, IPFIX, SNMP, INT) • Experience with synthetic/network performance testing • Experience creating and analyzing tcpdump packet captures using Wireshark, or similar • Strong experience in Network Security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, cloud native) • Experience programming in Python, scripting in Perl and Bash • Infrastructure-as-Code for orchestration/configuration management with Pulumi, Terraform, CloudFormation, Ansible, Puppet, Chef, Helm • Strong working knowledge of APIs, maintaining RESTful code • Hands-on experience with Linux networking • Experience querying relational databases (PostgreSQL, MySQL) • Contribute to shared knowledge base and best practices • Ability to travel up to 25% of the time
🏖️ Benefits
• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • Paid family & medical leave • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays • 401(k) retirement account • Home office reimbursement • Stock options
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