Customer Success Engineer

March 11

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Tines

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Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

51 - 200 employees

Founded 2018

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. • By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources. • Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. • Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. • This is a remote role that must be based in PST, MST, or CST. • As a key member of our global Customer Success organization, the Customer Success Engineer acts as a technical leader at Tines and helps customers understand the value of workflow automation across their organization. • Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. • You will partner with our Customer Success Managers to ensure our clients are meeting their success criteria for the platform and help build and enable new use cases. • Our CSE's work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs. • A successful candidate will be passionate about helping customers automate repetitive tasks without having to write any code.

🎯 Requirements

• 3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering) • Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools • A passion for becoming an expert in a software solution like Tines • Curiosity to learn new technologies from both a Tines and customer perspective • Experience reading API docs and using an API to connect tools • A degree in computer science and/or experience with programming or scripting languages • Experience in enterprise security tools is a bonus, but not required • Passionate about supporting customers and helping them automate their repetitive and manual workflows • Comfortable in a fast-paced environment