Technical Customer Success Manager

March 7

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+32 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $103k - $149k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Seagate Technology

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Seagate Technology is a leading provider of data storage solutions, specializing in the development and manufacturing of hard drives, solid-state drives (SSDs), and data storage systems. With a strong focus on innovation, Seagate offers products designed for various applications, including personal storage, cloud backup, enterprise services, and high-performance computing. The company is dedicated to advancing data management technologies and optimizing storage solutions for evolving digital needs.

External Storage • Internal Storage • Cloud Storage • Small Business Storage • Portable Storage

10,000+ employees

Founded 1979

🔧 Hardware

🛍️ eCommerce

📋 Description

• As a Customer Success Staff Analyst for Lyve, you will ensure that B2B customers achieve their goals • Lead technical onboarding processes for new B2B customers • Provide high-level technical support to customers • Conduct training sessions and create knowledge resources • Develop and nurture long-term relationships with customers • Manage escalated technical issues • Gather and relay customer feedback and technical insights • Monitor customer accounts and identify early signs of issues • Track key customer success metrics • Work closely with Product and Engineering teams

🎯 Requirements

• Significant experience in a technical customer success, technical support, or solutions engineering role, preferably in a B2B SaaS environment • Solid understanding of APIs, software integrations, and cloud-based technologies • Hands-on experience with troubleshooting and technical problem-solving • Strong verbal and written communication skills • Ability to explain complex technical concepts in a clear and concise manner • Demonstrated ability to build relationships and trust with customers • Proven track record in managing client expectations and ensuring customer satisfaction • Excellent analytical and troubleshooting skills • Strong organizational skills and the ability to manage multiple customer accounts simultaneously

🏖️ Benefits

• Eligibility to participate in discretionary bonus program • Medical, dental, vision, and life insurance • Short-and long-term disability • 401(k) • Employee stock purchase plan • Health savings account • Dependent care and healthcare spending accounts • Paid time off, including 12 holidays • Flexible time off pursuant to Seagate policy • A minimum of 48 hours of paid sick leave • 16 weeks of paid parental leave