Gargano Leadership Group
Gargano Leadership Group is a consultancy focused on developing effective leaders in the workplace. The company provides training and workshops centered on key leadership pillars such as curiosity, alignment, optimism, and self-awareness. With a commitment to enhancing leadership skills, GLG empowers individuals to foster trust and connectivity within their teams, ultimately guiding them towards a more productive work environment.
Leadership Development • High Performance Team Development • Team Effectiveness • Leadership Coaching • Executive Coaching
Technical Customer Success Manager
February 12
Gargano Leadership Group
Gargano Leadership Group is a consultancy focused on developing effective leaders in the workplace. The company provides training and workshops centered on key leadership pillars such as curiosity, alignment, optimism, and self-awareness. With a commitment to enhancing leadership skills, GLG empowers individuals to foster trust and connectivity within their teams, ultimately guiding them towards a more productive work environment.
Leadership Development • High Performance Team Development • Team Effectiveness • Leadership Coaching • Executive Coaching
📋 Description
• Remote role focused on customer success and retention. • Develop strong customer relationships and loyalty. • Guide customers from pre-sales through onboarding for the life of the subscription. • Lead onboarding experience and product adoption. • Identify and escalate risks to achieve success. • Deliver quarterly business reviews to clients. • Maintain high levels of customer engagement and satisfaction. • Actively provide feedback to product management.
🎯 Requirements
• 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization. • Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud. • Strong empathy for customers AND passion for customer success. • Must have strong switch and router expertise. • CCNA or higher preferred. • Must have some Linux, VMWare ESXi, and Firewall knowledge. • 802.1x/NAC, Cybersecurity, Vuln management. • Strong communication, interpersonal, and customer service skills. • The ability to relate technical information to non-technical customers. • Excellent communication, documentation, and presentation skills. • Experience with CSM and CRM tools. • Diplomacy, tact, and poise under pressure when working through customer issues.
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