Technical Customer Success

February 7

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Coro

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Coro is a comprehensive cybersecurity platform offering a range of modules designed to enhance security across various business areas. With a focus on simplifying cybersecurity, Coro combines endpoint protection, email security, cloud app security, and network security into a single, easy-to-use platform. Recognized for its AI-driven solutions, Coro caters to industries such as automotive, education, finance, government, and healthcare, providing tailored security modules that integrate seamlessly without the need for extensive configuration. This all-in-one approach allows businesses to protect their critical assets efficiently and effectively.

Cyber Security • SaaS security • Cloud Security • Network Security • data breach protection

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• As a Technical Customer Success professional, you'll guide current and prospective channel partners through the technical aspects of our products, ensuring they achieve maximum value. • Collaborating closely with the Sales team, you'll integrate technical expertise into the sales process and foster strong client relationships. • You'll manage the entire customer journey, from deployment to retention, creating tailored success plans and driving product utilization. • Acting as the customer's advocate, you'll ensure their feedback is addressed to enhance their experience.

🎯 Requirements

• Experience in technical customer success, solution engineering, sales engineering, or a similar role. • Excellent communication skills, with the ability to clearly articulate technical issues to technical and non-technical audiences and explain their impact on business. • Knowledge of the cybersecurity ecosystem, including risk-based security assessments, frameworks, and regulations. • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions. • An analytical approach to problem-solving, curiosity, and a strong sense of ownership over all projects and tasks. • Understanding of information security and privacy. • Experience with network architecture, VPN solutions, and EDR is a significant advantage. • High motivation and adaptability to work in a fast-paced and dynamic environment.

🏖️ Benefits

• Unlimited vacation days • Sick Days • 10 Paid Holidays • Robust benefits package includes medical, dental, vision (80-90% company paid) • HSA with contribution • FSA • 401k with company match • Company paid STD & LTD • Company paid life & AD&D • Pet insurance • Paytient