Customer Success Engineer

March 8

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $112k - $197.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

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Adobe

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Adobe is a global leader in digital media and digital marketing solutions. Known for its innovative software products, including Adobe Photoshop, Acrobat, and the Creative Cloud suite, Adobe empowers individuals and businesses to craft stunning visual and web content. The company focuses on creativity, design, and digital experiences, offering tools that support everything from image and video editing to document management and digital marketing analytics. Adobe's solutions are widely used in various industries, aiming to revolutionize how people and brands convey their stories across multiple platforms. With a strong emphasis on customer experience and cutting-edge technology, Adobe fosters a culture of creativity, inclusion, and continuous learning.

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

☁️ SaaS

📱 Media

💰 Venture Round on 1984-09

📋 Description

• You will be assigned as a dedicated technical contact for 5 to 7 enterprise customers using Adobe Commerce Cloud • For live customers you’ll be a trusted technical advisor to improve availability, performance, and security of customer environments • For customers in development, you’ll work with the development team to make sure the environment is production ready on day 1 • You will use your knowledge e-commerce technical architecture to help customers with production issues and synchronize the customer’s interaction with Adobe technical support requests and professional services are coordinated and appropriate resources are engaged • You will enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success • You will share your knowledge and ideas with the global Managed Services team to enhance and grow our mutual success by enhancing internal processes, technical architecture development, automation improvements, and consistency in global service delivery • Become your customer’s advocate within the greater Adobe organization • Representing them and their needs with respect to problem resolution, product development, and feedback • You will work independently with latitude on how to support your customers and you will have the support of knowledgeable technical people to help with complex issues

🎯 Requirements

• Passion for customer service and experience and have proven past experience with customer-centric roles and organizations • Strong and proven track record of handling customer relationships and technical projects with an excellent work ethic and leadership skills • Self-motivated and passionate about exceeding customer expectations and an understanding of enterprise internet business models and online processes, terminology, concepts, and strategies • Excellent social, presentation, and communications skills, both verbal and written • Ability to work within an environment of constant change and excel in high-stress situations, be self-managed, responsive, and dedicated to customer success • An ability to stay on track amid interrupts • Bachelor’s degree in Business Management, Information Systems, Software Engineering, or equivalent • Basic qualifications • Experience with Enterprise Commerce software (Salesforce, commercetools, SAP Commerce Cloud, Shopify) • Experience in Adobe Commerce or Magento Open Source a strong plus • Solid experience with AWS and Azure • Solid understanding of the full stack including Linux cli, Nginx, mySQL, and php • Understanding of observability tools such as New Relic • Experience with Redis, JavaScript, and CDN (CloudFront, Akamai, Fastly) services • Extraordinary technical support skills including triage, solving, and a deep technical curiosity • Travel is limited but may be occasionally required • Some travel may be international