Technical Customer Success Manager

6 days ago

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Honeycomb.io

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Honeycomb. io is an observability platform designed to provide comprehensive insights into application performance. It unifies logs, metrics, and traces into a single data type, allowing engineers to quickly diagnose and resolve issues. Honeycomb. io offers features like distributed tracing, anomaly detection, and service maps to help teams enhance system visibility and operational efficiency. It integrates with popular cloud services like Amazon Web Services and Kubernetes, and supports technologies such as OpenTelemetry. Honeycomb. io aims to enable engineering teams to deploy confidently, reduce incident response times, and improve overall productivity.

devops • site reliability engineering • observability • microservices • logging

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• What We’re Building • Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! • Who We Are • We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. • How We Work • We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1.

🎯 Requirements

• At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space • Previous Customer Success, Technical Account Management, Sales or Customer Services experience • Must be in Pacific or Mountain Time Zone • Strong organizational skills and ability to handle many simultaneous conversations in email and chats • Deep process orientation and willingness to test, establish and document new processes in a startup environment • Love of data analytics systems along with the desire and curiosity to explore and discover new information within them • Working knowledge of the Enterprise software subscription lifecycle and associated processes • Excellent written and verbal technical communication skills • Nice To Haves: • Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics) • Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)

🏖️ Benefits

• Base + bonus for on target earnings (OTE) of $124,500 - $157,500 based on level of experience • A stake in our success - generous equity with employee-friendly stock program • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience • Time to recharge - Unlimited PTO and paid sabbatical • A remote-first mindset and culture (really!) • Home office, co-working, and internet stipend • 100% employee/75% for dependents coverage for all benefits • Up to 16 weeks of paid parental leave, regardless of path to parenthood • Annual development allowance • And much more...