Customer Success Manager, SMB - Remote

May 5

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steercom - Key Message. Delivered.

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steercom is a German company providing tools and methodologies based on our long-term top management consulting experience (McK, Roland Berger, Accenture)$1. .$1

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Description

• Steer is looking for a Customer Success Manager to serve as a trusted advisor for building relationships, driving product adoption, and empowering our customers to fulfill their goals. • You will be a subject-matter expert on the Steer platform and provide a unique level of consultation and inspiration to our customers. • This role will be part of our energetic, empathetic and passionate Customer Success team. • We are looking for a Customer Success Manager who enjoys collaboration, taking on new challenges, and driving value for our customers.

Requirements

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity • Superb written and verbal communication skills • Positive attitude, empathy, and high energy • Ability to take initiative and adapt • Prior experience teaching technical information to a non-technical audience • Strong customer-facing and presentation skills with the ability to establish credibility with business owners • BA/ BS degree or equivalent experience

Benefits

• 100% remote • 100% employer paid medical insurance • Flexible PTO with 15 days minimum • Generous Parental Leave • 401k • Learning Stipend • WFH Equipment • Chance to work with the latest technology • A collaborative and innovative work culture • Opportunities for career growth and development