4 days ago
πΊπΈ United States β Remote
β° Full Time
π΄ Lead
π Senior
π« Community Manager
π½ H1B Visa Sponsor
β’ Stripe is a financial infrastructure platform for businesses with a mission to increase the GDP of the internet. β’ The Community Operations team is revolutionizing social media customer support in the fintech industry. β’ The role involves orchestrating social media monitoring, defusing potential firestorms, and enhancing operational efficiency. β’ Requires collaborating with leadership to drive performance indicators and igniting potential in frontline team members.
β’ 7+ years of program management experience in business strategy or customer support operations, preferably in social care, customer care, or executive-level escalation support. β’ Demonstrated success in driving large-scale improvement initiatives and cross-functional collaboration. β’ In-depth knowledge of social platforms, analytics tools, trends, and social care best practices. β’ Exceptional communication skills with the ability to manage high-pressure situations and deliver compelling narratives to stakeholders. β’ Strong problem-solving skills and customer-centric attitude, balancing short-term response with long-term operational strategy. β’ Ability to effectively manage multiple tasks, prioritize in a fast-paced environment, and work autonomously. β’ Advanced knowledge of enterprise social media management platforms (e.g., Khoros, Sprinklr, Hootsuite, Sprout Social), including administrative management and configuration. β’ Proven track record of generating innovative, user-focused content ideas and building user-to-user communities to enhance support and drive product adoption. β’ Technical proficiency, including SQL, Tableau, API usage, and comfort with troubleshooting. β’ Prior experience leading a frontline support operations team. β’ Familiarity with the FinTech industry and demonstrated passion for learning new technical products and features.
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