Client Success Associate - A&E

2 days ago

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StructureFlow

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Create professional, data-rich, structure diagrams – fast.

Visualisation Software • Legaltech • Legal Technology • Collaboration Tools • Deal Visualisation

11 - 50

💰 Seed Round on 2022-12

Description

• We’re building the world’s first visual modelling solution for corporate structures and transactions. • Help AMLAW 200 law firms adopt and expand their use of SaaS solutions. • Collaborate with two other experienced salespeople to expand our market footprint. • Manage senior-level stakeholders and guide them toward success. • Lead Quarterly Business Reviews (QBRs) and renewals. • Collaborate with UK/US CS Team to embed CS best practices. • Co-manage pilot projects and product trials with the sales team. • Meet account growth objectives related to user adoption and retention. • Champion customer needs to inform our growth and product teams.

Requirements

• Minimum of 5 years’ experience in Customer Success, Account Management, or a similar role in a B2B SaaS company, with direct experience working in legal tech and/or AMLAW 200 law firms. • Proven experience in building and maintaining strong client relationships, with a history of driving user engagement and product adoption. • Demonstrated success in managing and executing pilot projects or trials, delivering them to successful outcomes in collaboration with sales teams. • Ability to create and deliver engaging content (e.g., demos, trainings, videos, campaigns) that has led to measurable client success. • Experience managing and influencing senior stakeholders, demonstrating leadership in driving change management and user success. • Excellent communication and presentation skills, with the ability to engage clients both individually and at scale. • Strong collaborative mindset with the ability to work closely with sales, product, marketing, and engineering teams to enhance the customer experience. • Knowledge of legal industry trends, challenges, and best practices, particularly within AMLAW 200 firms. • Background in law, education, behavioural psychology, or a related field is highly desirable.

Benefits

• Competitive salary • Opportunity to join a dynamic, early-stage startup in our mission to become the critical infrastructure for transactions of the future. • High impact work that really matters - success in this role will drive our company forwards and have an outsized impact on our business and our clients • Paid time off • Learning and development budgets and support • Regular socials and events for the whole company