Senior Solutions Consultant

November 1

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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SuccessKPI

WebsiteLinkedInAll Job Openings

IVR and Contact Center • AWS • Azure • AI • Artificial Intelligence

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $33M Private Equity Round on 2022-01

Description

• SuccessKPI is a global company with a focus on achieving success through collaboration. • We offer a flexible work environment as a fully remote team. • Do you have a passion for solving customer problems? Join our team as a Solutions Consultant!

Requirements

• BS or BA Degree or equivalent experience • 5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk required • 5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment • Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social • Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred • Excellent interpersonal, communication, persuasion, presentation, and writing skills • Must be willing to work in a fast-paced startup environment • Ability to travel to partner and customer locations when required • Ability to put the customer first • Goal-oriented winning mindset and hardworking attitude • Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

Benefits

• Virtual Work opportunity • Opportunity to work and help shape a fast-growing company • Medical, Dental, and Vision Insurance • Stock Option Plan • Open Time Off • Paid parental leave for birth, adoption, and fostering • 11 paid Company holidays • 401k Savings Plan – with employer match • Basic Life Insurance provided at no cost to you • Accidental Death & Dismemberment Insurance coverage • Long-Term Disability Insurance • Short-Term Disability Insurance • Life-Work Balance • Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges. • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves