AVP - Client Engagement, West

3 days ago

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Sun Life

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Description

• The Associate Vice President (AVP), Client Engagement (CE) leads regional client teams to ensure management of P&L, positive year over year financial results, contract compliance, client retention, growth and overall engagement strategies. • Such oversight must guide regional teams in offering clients and key stakeholders quality service, value and exceptional performance. • The AVP, CE is charged with achieving desired financial, operational and strategic objectives across the enterprise and client segments. • This business unit leader must partner with and align departmental leadership to ultimately meet contract metrics, strengthen process management, implement innovative business practices, identify business growth opportunities and develop talent.

Requirements

• Bachelor's degree in Business, Healthcare Administration (or related field) or equivalent experience in healthcare management. • 10 years of management experience in some combination of: Business Operations, Healthcare Administration, Financial Management, and Marketing/Sales. • Progressive experience displaying executive leadership competencies. • Demonstrated skills including but not limited to: planning, organizing, strategic thinking, negotiation, communication, business judgment and team leadership. • Experience in strategic planning including the development of short and long-term goals to achieve company objectives. • Demonstrated ability to evaluate and solve business problems at a strategic and functional level. • Proven track record of growing and leading teams of people. • Proven ability to develop and maintain strong professional relationships with clients, providers, colleagues and vendors. • Proven ability to work cross functionally, and in a matrix organization. (Direct leadership experience and leadership via influence experience). • Track record of increasing new business with existing relationships and developing new relationships within key accounts. • Client/Provider interaction skills including client/provider management, strategy, contract negotiation, sales experience and conflict resolution. • Outstanding communication skills both verbal and written. • Ability to think strategically and plan over a 1 to 5-year time span. • Ability to manage multiple projects, work well under pressure. • A demonstrated ability to lead people and get results through others. • Ability to travel up to 15% of time. • MBA or other advanced degree a plus.