Customer Service Support Representative, Spanish Speaking

November 22

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Sun Life

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10,000+ employees

Founded 1865

💸 Finance

Description

• The Customer Service Support Representative I position interacts with customers to provide and process information. • Responds to customer inquiries in a courteous and professional manner. • Researches assistance requested and provides accurate information to resolve inquiries. • Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations. • Provides direction on the usage and benefits of self-service tools. • Assists members in gaining access to care by locating a network dentist. • Appropriately routes inquiries to necessary departments or individuals. • Meets or exceeds individual, department, and client specific goals.

Requirements

• High School Diploma or Equivalent. • 2 years of experience in a high-volume customer service environment. • Dental terminology knowledge and group health insurance experience a plus. • Proven professional verbal and written communication skills. • Ability to efficiently operate a computer and knowledge of Microsoft Office applications. • Strong organizational skills and attention to detail. • Ability to work independently and with a team. • Ability to learn quickly and adapt to a fast-paced production environment. • Cooperative, professional, and effective interaction skills with co-workers and visitors. • Critical thinking and problem-solving skills. • Ability to tolerate repetitive work without compromising accuracy and service levels. • Required to attend additional training as requested/deemed necessary.

Benefits

• Excellent benefits and wellness programs to support mental, physical, and financial well-being. • Generous vacation and sick time. • Market-leading paid family, parental, and adoption leave. • Partially-paid sabbatical program. • Medical plans, company-paid life, AD&D insurance, and disability programs. • Retirement and Stock Purchase programs, including a 401(k) plan with an employer-paid match.