Customer Communication and Insights Analyst

October 17

Apply Now

Receive Emails with Similar Jobs

Super.com

WebsiteLinkedInAll Job Openings

Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce

201 - 500

Description

• About this team • As part of the Customer Success Team, you will play a key role in ensuring clear and consistent customer communication while supporting data analytics initiatives. Our team manages FAQs, chat scripts, and customer-facing text, aligning content with the company’s tone of voice and leveraging advanced communication techniques to enhance customer engagement. Additionally, we analyze customer feedback to provide insights that help operational teams enhance the customer experience. • About this role • Join us as a Customer Communication & Insights Analyst, where you’ll have an exciting, pivotal role in improving the overall customer journey and experience at Super.com. In this role, you’ll oversee customer-facing communications—ensuring consistency and clarity across all channels—and work with CSAT data to drive actionable insights. Your contributions will directly impact our company-wide North Star: customer satisfaction, by shaping how we support and engage with our customers through effective CSAT survey design and analysis. • You’ll utilize advanced communication strategies to craft effective messaging while also reading and interpreting data trends to guide improvements. Collaborating with cross-functional teams, you will generate reports and support continuous improvements in customer satisfaction. This is a unique opportunity to blend communication skills with data analysis to make a meaningful impact on the customer experience at Super.com.

Requirements

• A degree in a relevant field such as Data Analytics, Marketing, Communications, Business, or a related area. • Exceptional written communication skills, focusing on creating clear, engaging, and consistent content across all customer communication channels. • An eye for detail and the ability to manage and organize communication channels such as FAQs and chat scripts with the ability to adapt your writing style to match the company’s tone of voice while ensuring clarity and customer engagement. • Experience with survey design and analysis, especially related to customer satisfaction metrics. Strong analytical skills, with the ability to interpret data and offer insights • Proficiency in CRM software and data analytics tools (e.g., Excel, Google Analytics, Looker). • Ability to interpret dashboards, create reports, and develop presentations to communicate performance insights effectively.

Benefits

• Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets • We are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms • Other perks include: unlimited PTO, recharge days, travel discounts on Super Travel, Weekly UberEats credit. • We welcome new family additions with generous parental leave and a flexible return-to-work plan • This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits