Super.com
Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.
Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce
201 - 500 employees
🛍️ eCommerce
Workforce Management Manager
6 days ago
Super.com
Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.
Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce
201 - 500 employees
🛍️ eCommerce
📋 Description
• At Super.com, we help people save more, earn more, and get more out of life. • This position is for a Workforce Management (WFM) Manager to optimize contact center operations. • Manage relationships with BPO WFM teams and enhance workforce management strategies. • Responsibilities include developing metric reporting, performance insights, and performance metrics. • Develop forecasting and scheduling models, monitoring contact volume fluctuations. • Drive continuous improvement and conduct audits while maintaining best practices.
🎯 Requirements
• 3+ years of work experience in a WFM role in a contact center environment. • Proven experience managing BPO WFM relationships and collaborating with external partners. • Strong background in metric reporting and optimizing workforce management strategies. • Demonstrated ability to tackle complex assignments with initiative and independent judgment. • Experience developing forecasting and scheduling models, with a focus on meeting service level targets.
🏖️ Benefits
• Unlimited PTO • Recharge days • Travel discounts on SuperTravel • Weekly UberEats credit • Annual company offsites • Generous parental leave • Flexible return-to-work plan • Competitive salary packages • Equity options • Great benefits from day one • Wellness budgets • Personal and team-level development budgets
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