Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses
201 - 500
July 16
🇵🇠Philippines – Remote
đź’µ $100k - $110k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’» IT Support
Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses
201 - 500
• Monitor WeChat, Slack, and Intercom for inbounds via phone, email, & livechat • Follow documented troubleshooting procedures to resolve hardware & software issues with customers while providing excellent customer service • Follow documented escalation procedures when resolutions do not work • Read all posts in various assigned Slack channels & Notion documents daily to stay up to date on the latest changes in product, troubleshooting, and other developments • Search for ways to contribute - when new tickets are not coming in, be proactive in helping resolve existing tickets, knowledge sharing with teammates, or adding relevant and useful details to ongoing conversations
• Must be fluent in Vietnamese and English languages • 3+ Years of experience as a Technical Support • Reliable high speed internet access • A quiet workspace with minimal background noise for conducting phone calls • Curious and proactive • Willing to join conversations to provide context or propose answers • Strong critical thinking and problem analysis skills • Ability to report technical issues, problem-solving steps taken, and proposed solutions or next steps in clear, organized English with proper punctuation • CAN START ASAP
• HMO with 1 free dependent • Life Insurance • 20 PTO credits annually • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • A laptop will be provided by the company • WORK FROM HOME
Apply NowMay 10
201 - 500
🇵🇠Philippines – Remote
đź’µ $70k - $90k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’» IT Support
March 30
501 - 1000
🇵🇠Philippines – Remote
đź’° $2.1M Seed Round on 2022-03
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’» IT Support
March 30
1001 - 5000
🇵🇠Philippines – Remote
đź’° Private Equity Round on 2021-02
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’» IT Support