Machine Learning Engineer - Tech Lead

February 8

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Supportiv

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Supportiv is a company that uses advanced AI and patented technology to deliver personalized peer support for mental, emotional, and social challenges. Their Conversational Care® model focuses on creating healing conversations through real-time, live-moderated small group discussions, matched based on shared experiences. With a commitment to ethics and data security, Supportiv provides precision peer support to a wide range of populations, including employees, veterans, and students. By leveraging a taxonomized library of resources, Supportiv helps individuals find the right resources instantly, enhancing personal well-being without replacing professional therapy. The company prides itself on its empathy-driven conversational arc process, which aids participants in developing coping skills and finding solutions, all while feeling supported and heard.

mental health • psychology • peer support • support network • relationships

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

💰 Non Equity Assistance on 2023-03

📋 Description

• Supportiv is a peer-to-peer mental and emotional well-being platform that provides real-time support for everyday struggles, 24/7/365, at 1/10 the cost of therapy, ensuring true accessibility. • Our multi-patented matching process connects users within a minute to dynamically formed, live-moderated peer group chats (max. five users), based on their natural language-expressed needs. • As conversations unfold, we intelligently refine our understanding and precision-match users with the most relevant healthcare resources and services in real time using RAG-powered retrieval systems and adaptive agentic flows. • Supportiv empowers users to cope, problem-solve, and heal in a highly user-friendly, practical way—outside the constraints of the broken US mental health system—by harnessing advanced AI and modern NLP techniques. • Our solutions serve top employers and health plans, including two Fortune 10 companies. • 92% of users rate their experience 4 or 5/5 stars, and we provide proprietary outcome measurements unmatched in the industry.

🎯 Requirements

• 1+ years leading teams and successful projects • 2+ years post-grad experience in Deep Learning and NLP • Master’s degree (PhD preferred) in deep learning, NLP/NLU, or related fields with publications in top-tier journals/conferences • Strong expertise in modern NLP approaches, including: Transformers, BERT, GPT • Recommendation and RAG systems • Agentic workflows and autonomous AI-driven decision-making • Contextual AI and multi-modal learning techniques • Proficiency with common NLP libraries and tools: Hugging Face, PyTorch, TensorFlow, LangChain, Scikit-learn, SpaCy, NLTK • Experience with cloud computing technologies and scalable AI architectures • Proven ability to develop, evaluate, deploy, and monitor NLP models in production • Strong communication and collaboration skills

🏖️ Benefits

• Competitive compensation package with equity for eligible roles • Comprehensive health benefits (100% employer-paid for you and dependents, including vision & dental) • 401k with vested match (for full-time US-based employees) • Fully remote, flexible work schedule within US time zones • Generous PTO & company-wide breaks • Free, unlimited use of Supportiv’s anonymous peer support • Learning and development budget (conferences, courses, and professional growth opportunities) • In-person team gatherings focused on collaboration and team-building