L2 Technical Support Consultant

September 22

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Provide exceptional customer support and troubleshooting for online course teams and instructors • Apply the latest and greatest customer happiness practices • Advise course teams on best practices and options • Monitor internal escalation channels • Work closely with the product and engineering team for bug resolution • Escalate feature requests • Provide omni-channel support via calls and emails • Become a product expert and constantly grow • Maintain working knowledge of our client’s products and services

Requirements

• Excellent English and Spanish • General knowledge of coding and web development practices • Familiarity with debugging HTML, JavaScript, and Python • At least 3 years of providing customer support and technical troubleshooting for SaaS customers • Experience in technical support • Experience with database queries and command line • Experience with Zendesk, Jira, GitHub • Excellent business writing and communication skills • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, Argentina time • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development