SupportYourApp
Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
1001 - 5000
💰 Venture Round on 2017-10
(fluent English & Spanish, logistics) Customer Support Consultant (Medellín)
June 21
SupportYourApp
Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
1001 - 5000
💰 Venture Round on 2017-10
Description
• Provide exceptional customer support via emails • Build positive and long-lasting relationships with customers • Effectively manage and follow up on the inquiries • Always be up-to-date with the general market conditions • Securely work with customers’ sensitive information • Apply the latest and greatest customer happiness practices • Maintain working knowledge of our client’s products and services • Continuously seek improvement to enhance the team's performance
Requirements
• Excellent Spanish and English (C1 level for both is a must) • Advanced Excel skills is a must • Experience in logistics or transportation • Logical thinking • Analytical and research skills • Positive and responsible attitude • Personal laptop or computer (preferably Windows laptop with 16Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) • Experience with CRM systems • Experience working with KPIs
Benefits
• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development
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