Senior Implementation Engineer - eServices

4 days ago

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Sutherland

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IT Services • Technology • Healthcare • Banking and Financial Services • Insurance

10,000+

💰 Secondary Market on 2014-10

Description

• The primary purpose of this position is to design, implement and support Sutherland Genesys platform. • Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. • The candidate will be required to be “on call” after hours to support the operations team in the event of platform outages.

Requirements

• Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two): • Email • Chat • SMS • Social Media • Finding the unicorn Chatbot • Some knowledge of Genesys Platform • Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects. • Willingness to manage vendors for performance to ensure compliance with commitments and budget. • Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus. • Demonstrated experience in vendor management • Knowledge of Avaya and Cisco CUCM is a plus