Swaarm
Performance Marketing • Tracking Solution • Marketing Software • Adtech Tracking Platform • Real-Time Automated CR Optimization
Technical Client Services Manager
December 9
Swaarm
Performance Marketing • Tracking Solution • Marketing Software • Adtech Tracking Platform • Real-Time Automated CR Optimization
Description
• The primary point of contact for any client concerns • Maintain a positive relationship with clients by monitoring, moderating, and contributing to conversations with clients across all channels • Understand the Swaarm platform end to end • Identify client issues by collecting and relaying filtered out client feedback and insights to internal teams • Communicate product changes, updates, features, etc to the clients via available channels • Ensure quality and timeliness of all client-related issues, tickets, and tasks to make the customers' experience consistent and seamless • Create and maintain Swaarm's knowledge base • Ensure quality, timely onboarding of clients to the Swaarm platform ensuring a fully engaged, positive, and valuable experience • Collaborate with the product team on new features based on client feedback
Requirements
• University or Bachelor’s degree in Computer Science • 2+ years’ experience customer-facing roles • A good understanding of ad tech is a plus • The ability to work with large amounts of data in Excel or having basic SQL skills is a plus • Fluent in English, any additional language is a plus • Proven ability to handle stressful situations, prioritize tasks and meet tight deadlines • Excellent communication skills • Strong interpersonal skills (high motivation, driven to exceed goals, constantly willing to learn and improve)
Benefits
• Join a young, innovative and international team of ad tech experts • Enjoy a personalized onboarding schedule • Take advantage of our flexible work-from-home policy and work remotely • Benefit from a tailored career development path and grow with the company • Make an impact and shape the future of Swaarm with your ideas and input • Enjoy half a day off on your Birthday and Christmas on us • Take part in fun online team activities
Apply NowSimilar Jobs
December 6
Businessolver
1001 - 5000
Join Businessolver as a Client Services Benefits Analyst, ensuring positive experiences for clients through strong service and communication.
🇺🇸 United States – Remote
💵 $16 - $25 / hour
💰 Private Equity Round on 2021-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
📁 Client Services
🦅 H1B Visa Sponsor
November 21
Manage client relationships and expand market presence in healthcare staffing for schools.
🇺🇸 United States – Remote
💵 $55k - $65k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📁 Client Services
🦅 H1B Visa Sponsor
November 13
Client service associate for a fintech company enabling trading strategies and applications.
September 17
Lead nonprofit fundraising support and client portfolio development at Aperio.
July 26, 2023