Technical Client Services Manager

October 21

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Swaarm

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Performance Marketing • Tracking Solution • Marketing Software • Adtech Tracking Platform • Real-Time Automated CR Optimization

11 - 50

💰 Seed Round on 2022-07

Description

• As part of Swaarm’s Customer Success team, you will be the first point of contact for our clients. • Accountable for maintaining a positive relationship with clients by monitoring, moderating, and contributing to conversations with clients across all channels • Understanding the Swaarm platform end to end • Accountable for identifying client issues by collecting and relaying filtered out client feedback and insights to internal teams • Accountable for communicating product changes, updates, features, etc to the clients via available channels • Accountable for quality and timeliness of all client-related issues, tickets, and tasks to make the customers' experience consistent and seamless • Accountable for the quality, timely creation, and maintenance of Swaarm's knowledge base • Accountable for quality and timely onboarding of clients to the Swaarm platform ensuring a fully engaged, positive, and valuable experience • Accountable for collaborating with the product team on new features based on client feedback

Requirements

• University or Bachelor’s degree in Computer Science • 2+ years’ experience customer-facing roles • A good understanding of ad tech is a plus • The ability to work with large amounts of data in Excel or having basic SQL skills is a plus • Fluent in English, any additional language is a plus • Proven ability to handle stressful situations, prioritize tasks and meet tight deadlines • Excellent communication skills • Strong interpersonal skills (high motivation, driven to exceed goals, constantly willing to learn and improve)

Benefits

• Join a young, innovative and international team of ad tech experts • Enjoy a personalized onboarding schedule • Take advantage of our flexible work-from-home policy and work remotely • Benefit from a tailored career development path and grow with the company • Make an impact and shape the future of Swaarm with your ideas and input • Enjoy half a day off on your Birthday and Christmas on us • Take part in fun online team activities