Customer Service Representative - Texter

2 days ago

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Sweetgrass Pediatrics

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Pediatrics

51 - 200

Description

• The Customer Service Representative serves patients as their first point of contact with the practice. • This position is responsible for computerized appointment scheduling and managing provider schedules for maximum productivity. • Responds to customer inquiries and maintains records of interactions. • Verifies patient insurance coverage and schedules appointments following company protocol.

Requirements

• High school diploma or equivalent. • Prior medical practice experience preferred. • Knowledge and prior experience with insurance verifications and patient accounts preferred. • Computer proficient with working knowledge of computer applications. • Prior experience with EMR preferred. • Ability to speak, read and write effectively. • Demonstrates proper telephone etiquette. • Must possess excellent customer service, communication and organizational skills. • Ability to work independently without direct supervision. • Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.