Customer Service Representative - French Speaking

4 days ago

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Description

• Respond to client inquiries via phone, email, and chat in a timely and professional manner, ensuring high levels of customer satisfaction. • Identify and resolve client issues by troubleshooting, answering questions, and providing information about products or services. • Assist clients with account setup, updates, and other service-related requests to ensure a smooth experience. • Gather and record customer feedback to help improve services and identify opportunities for enhancement. • Work closely with the product and service teams to relay client needs and ensure seamless service delivery. • Accurately document interactions, issues, and resolutions in the CRM system to maintain up-to-date client records.

Requirements

• Fluent in French and English, with strong written and verbal communication skills in both languages. • Experience in a customer service role preferred. • Ability to handle client inquiries with professionalism, patience, and empathy. • Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus. • Excellent problem-solving skills and a solutions-oriented mindset. • Reliable, organized, and able to work independently in a remote environment.